Making a Complaint 


We strive to provide the highest quality service every single time you get in touch with us. However, if you think we have not managed to hit the standards we aim for, we want you to let us know. We use feedback and complaints to review and improve the services we provide and help shape our charity for the future. 

You can get in touch with us in the following ways: 

By phone:

0808 164 6000 (Mon-Fri, 9-5)
You will talk to a member of our Administration team, who will take details of your complaint and forward this to the relevant person.

By email:

You will receive an automated reply acknowledging receipt of your email.

By post:

Complaints Team, Advice Direct Scotland, Mercantile Building, 39-69 Bothwell Street, Glasgow, G2 6TS

If you are making a complaint, let us know: 

If you are giving us feedback and do not expect a reply, please let us know this too! 

The Complaint Process